At OneMinPets.com, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, our refund policy is here to help.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item must be returned in its original packaging.
- You must initiate the return within 10 days of receiving the item.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at oneminpets@gmail.com with your order number, a description of the issue, and any relevant photos if the product is defective or damaged.
- Return Authorization: We will provide you with instructions on how to return the item.
- Shipping: You are responsible for the shipping costs of returning the item, unless the product is defective or we made an error in your order.
3. Refund Process
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. Please note that processing times may vary depending on your payment provider.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Gift cards
- Sale items or clearance products
- Personalized or customized products
5. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please:
- Check your bank account and contact your payment provider, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at oneminpets@gmail.com for assistance.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at oneminpets@gmail.com with details of your issue.
7. Contact Us
If you have any questions regarding our refund policy, feel free to reach out to our customer service team at:
Email: oneminpets@gmail.com
We are dedicated to ensuring you have a positive shopping experience at OneMinPets!
